Open to Freelance & Remote Opportunities

Hello, I'm Rusiru Randika

I transform manual operational workflows into automated, scalable, and data-driven solutions using Excel VBA, Microsoft Power Platform, Tableau, SQL, and Python.

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Years Experience

Projects Completed

Automation Solutions

⚡ Excel VBA & Macros

📊 Tableau & Power BI

🤖 Power Apps & AI

About Me

Data Analytics & Process Automation

Bridging workforce domain expertise with modern reporting architectures.

Professional Background

A Workforce Management and Data Analytics professional specialized in automated reporting, executive dashboard development, and data-driven operational decision making.

I combine practical business and operational knowledge with technologies such as Excel VBA, Power Apps, Power Automate, Tableau, SQL, and Python to transform manual, time-consuming reporting processes into robust, scalable automated pipelines.

📊 Workforce Analytics ⚙️ Process Automation 📈 Tableau & Power BI 🔒 Data Integrity ⏱️ SLA & Capacity Planning

Location & Availability

10:00:00

(Sri Lanka / GMT+5:30)

Sri Lanka • Open to Remote & Freelance Globally

Ready to collaborate on business dashboard development, Excel/VBA workflow automation, workforce management modeling, and data analytics.

Interactive Terminal Sandbox

rusiru@analytics: ~ — bash — 80x24

zsh

rusiru@analytics:~$

Core Competencies

Skills & Technologies

Proficiencies in data analysis, reporting frameworks, and automation pipelines.

📊

Advanced Excel & Power Query

98%

⚙️

Excel VBA & Automation

95%

📈

Tableau & Power BI

90%

⚡

Power Apps & Automate

92%

⏱️

Workforce & Capacity Analytics

94%

🗄️

SQL (MySQL & PostgreSQL)

85%

💻

PowerShell & Task Scheduling

86%

🐍

Python & Pandas

82%

🏢

Avaya CMS & Verint

92%

Case Studies

Featured Solutions & Projects

Real-world automation frameworks and business reporting architectures.

Career & Credentials

Experience & Education

Operational progression, professional responsibilities, and industry qualifications.

2023 — Present

Workforce Planner & Performance Analyst (WFM & MIS)

Dialog Business Services Pvt Ltd

Leading operational workforce planning, forecasting, scheduling, and real-time performance governance.

Design and deploy automated MIS reporting pipelines using Excel VBA, Power Apps, PowerShell, Tableau, and SharePoint.
Analyze core operational KPIs including Average Handling Time (AHT), Service Level, Occupancy, Shrinkage, and Call Volume.
Implement process improvement workflows reducing repetitive manual data compilation by up to 85%.

2021 — 2023

Contact Center Operations Specialist

Dialog Business Services Pvt Ltd

Managed high-volume customer interactions, SLA adherence, and front-line quality standards.

Gained comprehensive hands-on knowledge of contact center operational workflows and agent scheduling dynamics.
Identified reporting friction points and began automating operational shift trackers, catalyzing career progression into WFM analytics.

🎓

HND in AI & Data Science

Polymath Campus

☁️

Certified AI Foundations Associate

Oracle Cloud Infrastructure (2025)

⚡

Lean Six Sigma Yellow Belt

Process Improvement

📊

Data Analytics Using Microsoft Power BI

Microsoft Ecosystem

📈

Business Data Analytics: Strategies & Tools

Analytics Professional

📗

Diploma in Advanced Microsoft Excel

Beginners to Experts

Impact & Endorsements

What Collaborators Say

Feedback on automation reliability, analytical precision, and business outcomes.

"Rusiru transformed our manual daily reporting from a 2-hour tedious routine into a seamless, automated process that runs unattended with zero errors. His ability to build custom VBA and Power Platform tools has substantially elevated our team's operational rhythm."

Operations & WFM Lead

Contact Center Operations

"Outstanding grasp of workforce metrics and data modeling. Whether it is calculating Erlang C staffing curves or building intuitive Tableau dashboards for senior leadership, Rusiru always delivers dependable results."

Senior MIS Manager

Enterprise Reporting

"Shift Mate completely streamlined how our agents request and receive shift approvals. Rusiru understood the operational requirements quickly and engineered an elegant solution with Microsoft Power Apps."